CUSTOMER ANALYSIS
Turn customer behavior into a retention decision.
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RISK POSITION
—Estimated churn risk
0%estimated risk
Lower riskHigher risk
SIGNAL PROFILE
Customer behavior snapshot
This view summarizes the customer’s current activity, revenue, usage, support, and payment signals on a common 0–100 scale.
CUSTOMER SIGNAL BALANCE
Where the customer is strongest and weakest
Higher bars indicate healthier customer signals. Focus first on the lowest bars because they show where retention action may be most useful.
RISK SENSITIVITY
What happens as time since last activity grows?
This chart shows how the customer’s churn risk changes when only the time since last activity changes. A steeper line means inactivity has a stronger effect on this customer’s risk.